Privacy Policy
Last updated: [29.10.2025]
1. General Provisions
1.1. This Privacy Policy (“Policy”) describes how FUTURIT CENTER SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (“we”, “us”, “our”) collects, uses, and protects personal data of users who access or use our services, including the website hhtravel.eu, the Hell and Heaven Travel Assistant, and any associated applications or chatbots (collectively, the “Service”).
1.2. By using the Service, you agree to the terms of this Policy. If you do not agree, please discontinue using the Service.
1.3. The Service is operated in compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and other applicable European privacy laws.
2. Data We Collect and How We Use It
2.1. We collect personal data that users voluntarily provide when registering, subscribing, interacting with our assistant, or using any part of the Service.
2.2. The types of personal data collected may include:
Name(if attached), email address;
Travel preferences, location data (if consented), and interests;
Messages, queries, or feedback shared with the assistant;
2.3. We process this data for the following purposes:
To provide personalized travel recommendations and responses;
To improve our AI models and enhance service quality.
To communicate with users regarding updates, offers, or support.
To comply with legal obligations or respond to lawful requests.
3. Legal Basis for Processing
We process personal data under one or more of the following legal bases:
The user’s consent (Article 6(1)(a) GDPR);
Performance of a contract or steps prior to entering a contract (Article 6(1)(b));
Legitimate interests pursued by Hell & Heaven Travel (Article 6(1)(f)), such as improving the Service;
Legal obligations (Article 6(1)(c)).
4. Data Storage and Security
4.1. We store user data securely using encrypted systems hosted in the European Union.
4.2. We implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.
4.3. Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by applicable law.
5. Data Sharing and International Transfers
5.1. We do not sell or rent personal data to third parties.
5.2. Data may be shared with trusted service providers (e.g., hosting platforms, analytics tools) strictly for operational purposes, under data processing agreements that ensure compliance with GDPR.
5.3. If data is transferred outside the European Economic Area (EEA), it will be done in accordance with adequate safeguards, such as EU Standard Contractual Clauses (SCCs).
6. User Rights
Under the GDPR, you have the following rights:
Right to access: obtain a copy of your personal data and information on how it is processed;
Right to rectification: request correction of inaccurate or incomplete data;
Right to erasure (“right to be forgotten”): request deletion of your personal data;
Right to restrict processing: temporarily limit the use of your data in specific cases;
Right to data portability: receive your data in a structured, commonly used format;
Right to object: to data processing based on legitimate interest or direct marketing;
Right to withdraw consent: withdraw consent at any time without affecting prior lawful processing.
To exercise your rights, contact info@hhtravel.eu
You also have the right to file a complaint with your local Data Protection Authority (DPA) within the EU.
7. Cookies and Tracking Technologies
7.1. The website may use cookies or similar technologies to enhance functionality and analyze user behavior.
7.2. You can manage or disable cookies in your browser settings. For more information, refer to our Cookie Policy (available soon on hhtravel.eu).
8. Changes to the Policy
8.1. We may update this Policy from time to time to reflect operational, legal, or regulatory changes.
8.2. The latest version will always be available on hhtravel.eu, with the date of last update indicated at the top.
8.3. Continued use of the Service after updates constitutes acceptance of the revised Policy.
9. Contact Information
For all privacy-related questions, please contact us at:
📧 info@hhtravel.eu
🌐 www.hhtravel.eu
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AI Disclaimer (EU Transparency Statement)
In accordance with EU Artificial Intelligence Act (Regulation (EU) 2024/1689) and GDPR, this statement provides transparency about the AI-powered nature of the Hell and Heaven Travel Assistant.
Automated Functionality:
The assistant uses artificial intelligence to generate travel recommendations and information based on your preferences, previous interactions, and available data sources.
Non-Professional Advice:
All suggestions, itineraries, and recommendations are for informational and entertainment purposes only. They do not replace professional travel planning, safety checks, or legal/medical advice.
No Liability for External Services:
The assistant may reference external venues, businesses, or third-party links. FUTURIT CENTER SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ does not verify or guarantee the accuracy, safety, or availability of third-party services and assumes no responsibility for their quality or actions.
Human Oversight:
The assistant’s responses are generated automatically, but users may contact info@hhtravel.eu
for human review or clarifications if needed.
Data Transparency:
Conversations with the AI may be processed for the purpose of improving the assistant’s accuracy and personalization, in compliance with GDPR standards.
User Consent:
By using the assistant, you consent to automated data processing for the purposes of personalized travel recommendations.